Procedures

• 1. Products which are damaged or faulty at the time of delivery may be returned, at no cost to the Customer.
• 2. The Customer may return Products to Office Supplies Express (OSE) and obtain a credit:
• a. provided that they do so within 14 days of delivery and a Return Authorization number is obtained from OSE;
• b. provided that the Products are in their original packaging, unopened, of a current make and model, and otherwise as new and in a saleable condition.
• 3. Risk in the Products remains with the Customer until the Products are received by OSE.
• 4. Returns of Products which are incorrectly ordered must be authorized by OSE and may incur applicable freight charges or a re-stocking fee. To minimise errors we suggest emailing, faxing or placing orders online.
• 5. Once returned, Products will be inspected and assessed for credit.
• 6. To generate a Return we need the order/invoice number, item code of the Product. Faulty Product may be subject to Manufacturer’s warranty and the reason for the fault to be provided at the time a request for exchange/ return of Product is made.
• 7. Food and beverage products, IT consumables, computer hardware, furniture and other products specifically tailored for the Customerґs requirements may not be returned